Stallholder Best Practice

Best Practice for Members to follow:

  • Having read, understood and signed the booking form, terms and conditions and contract from the fair organisers, please abide by them carefully. Be sure you are happy with the terms of cancellation, including refunds, both if you, the stallholder, cancels or if the fair cancels.
  • Once committed to a fair, do not back out unless it is absolutely unavoidable and let the fair organisers know as soon as possible.
  • Keep to the category for which you were invited and do not complain when asked to remove any items which were not included in the description of your stock on your application form.  If your range does change between acceptance and the event, please let the fair organisers know well in advance what new lines you are hoping to bring.
  • If you have any special requirements please let the fair organisers know them well in advance, particularly if a power point is needed.
  • Do not encroach on your neighbour’s space and be as considerate to other SHs as you would hope they would be to you.  Keep to the table or area that you booked – if you paid for a single stall don’t expect to be able to squeeze in a stall and a half with additional tables/stands/etc. unless your neighbours and the fair organisers are happy about your increased area.
  • Be as helpful as you can, at all times, to everybody including the customers around you.
  • Pay your percentage promptly and honestly.  If you have a helper running your stall, either make sure she has the means to pay the percentage, or make prior arrangement with the fair organisers to pay it as soon as possible after the event.  Do not take off any expenses unless invited to do so by the fair organiser.
  • Take your rubbish home.  Leave your space/area clean and report any damage.
  • Do not pester fair organisers for space at their fairs.  If you are turned down, accept it gracefully – all fairs receive many more applications than they can accommodate and it can be counter-productive to your future applications if you are too persistent in asking for space.
  • In accordance with trading standards requirements, clearly display the name of the company/trader on your stall, and wear a badge identifying such.
  • Comply with all applicable laws, regulations and codes of practice for Health and Safety, and comply with safety requests made by the fair organisers.
  • Promptly and professionally deal with after-sales service requests and problems related to sales at the fairs.
  • Our members understand that we all have an interest in preserving the reputation of both the Charity Fairs Association and each individual member.  As part of this, we would like to remind you that members agree not to engage in any activities that may cause dispute or otherwise impair our position or reputation.  This means that members should not acquire or use any trade names or trademarks that may be confusingly similar to the CFA, its name, programs, or activities.  Just to be clear, members must agree that this provision of the guidelines will survive the end of the membership period for any member.

Please note that all aspects of applying to and attending charity fairs are comprehensively covered in the Guide for Fair Organisers and Stallholders which is issued to all new CFA members.