Fairs Organiser Best Practice

• Not to close applications for your fair prior to the date stated on the website Calendar/Fairs List entry OR TO PUT ON THE WEBSITE ENTRY ‘FAIR NOW FULL’.
• To reply to stallholder applications promptly whether refusing or accepting. This is very important to stallholders.
• To ensure you create clear terms and conditions and a contract which the stallholder must sign. This should include dates, timings, set-up and finish times, terms of cancellation and refunds if stallholders cancel, terms of cancellation and refunds to stallholders if the fair is cancelled etc. Other details given, maybe in a stallholder information pack, should include fair contact on the day of the fair, B&Bs, directions etc.
• To make sure that, when choosing stallholders, there is a good variety of stands and that there is no undue duplication of products.
• To check whether stallholders are wholesalers and to whom they sell, because at trade fairs, they may sell to stallholders on the circuit
• To ensure applicant’s photos and samples are returned to them, when a sae has been provided.
• To have a room plan on show when stallholders arrive at the fair, thus avoiding any table-swapping  without your agreement.
• To mark up all stallholder spaces in advance to avoid stallholders taking more than their allocated space. At some venues FOs may tape or chalk the allocated space on the floor. Sometimes stallholder spaces may be indicated by marking the tables.
• To leave space between tables and to avoid squeezing two stallholders in a corner (i.e. at right angles to each other) where access becomes difficult for both, and customers block access to the neighbouring table.
• To provide water, tea/coffee and sufficient refreshments – available free or at a cost to your stallholders – and to ensure that these are delivered to anyone manning their stall alone.
• If possible, to offer a team of helpers to assist your stallholders on arrival and at the end of the day, to help them clear their space. This is particularly important if the venue is difficult for unloading and loading.
• Having booked the stallholders, abide by your terms and conditions and promptly honour commitments to the stallholders.
• In accordance with trading standards requirements, ensure the SHs clearly display the name of the company/trading.
• Ensure stallholders comply with all applicable laws, regulations and codes of practice for Health and Safety, and comply with safety requests made by the fair organisers.
• Deal promptly and professionally with problems or after-sales service issues related to sales at the fairs
• Our members understand that we all have an interest in preserving the reputation of both the Charity Fairs Association and each individual member.  As part of this, we would like to remind you that members agree not to engage in any activities that may cause dispute or otherwise impair our position or reputation.  This means that members should not acquire or use any trade names or trademarks that may be confusingly similar to the CFA, its name, programs, or activities.  Just to be clear, members must agree that this provision of the guidelines will survive the end of the membership period for any member.

Please note that all aspects of organising a charity fair are comprehensively covered in the Guide for Fair Organisers and Stallholders which is issued to all new CFA members.